Q1: How do I place an order on the store?
Simply browse our catalog by category or brand, add the chosen items to your cart, and proceed to checkout. Enter your detailed address and shipping preferences, then complete the payment securely.
Q2: What payment methods do you support?
To provide a smooth checkout experience, we accept all major payment methods available in Saudi Arabia: Mada, Visa, Mastercard, and Apple Pay.
Q3: Are the products original and covered by a warranty?
Yes, all ultrasonic flow meters, thickness gauges, and industrial tools are 100% authentic, imported directly from leading brands, and covered by official manufacturer warranties against defects.
Q4: Can I change or cancel my order after payment?
You may request changes or cancellations and receive a full refund as long as the shipment has not been handed over to the shipping company. Please contact us immediately via WhatsApp or email at info@etetradings.com to cancel.
Q5: Do you issue VAT-compliant tax invoices for companies (B2B)?
Absolutely. A detailed VAT invoice showing our VAT registration number (314244582600003) and CR number (7051731367) is automatically generated and sent to your email address upon order completion for your accounting purposes.
Q6: What is your return policy?
We offer a return policy that is fully compliant with Saudi Ministry of Commerce guidelines. You can request a refund or exchange within 7 days of receiving your package, provided the item is unused, unopened, and in its original packaging. Learn more on our Return Policy page.