1. General Introduction
ETE Tradings (referred to as "the Institution", "we", "us", or "our"), Commercial Registration No. 7051731367, is committed to safeguarding the privacy and security of your personal data. This policy explains how we collect, use, and share your personal data when you visit or purchase from our online store, fully in compliance with the Saudi Personal Data Protection Law (PDPL) and other applicable regulations in the Kingdom of Saudi Arabia.
2. Personal Data We Collect
We collect personal information necessary to provide our services and complete commercial transactions, including:
- Identity & Contact Information: Full name, email address, phone number, and company name (if applicable).
- Shipping & Delivery Details: Detailed national address, city, region, and postal code.
- Billing & Payment Information: Payment details are processed securely and directly through authorized payment gateways (e.g. Moyasar). We do not store your credit card or bank account details on our servers.
- Technical Logs: IP address, browser type, and cookies to improve your browsing experience.
3. Legal Grounds for Data Processing
We process your personal data based on the following grounds:
- To execute and fulfill the purchase contract and deliver ordered products to you.
- To comply with regulatory obligations, including tax, financial regulations, and the Saudi E-Commerce Law.
- To send transaction updates, order confirmations, and status change notifications.
- To optimize store performance and provide client support services.
4. Data Sharing and Disclosure
We do not sell or lease your personal data. We only share data with the following authorized service providers to complete transactions:
- Logistics and Courier Partners: To deliver shipments to your designated address within Saudi Arabia.
- Authorized Payment Gateways: To process payments securely.
- Regulatory & Legal Authorities: Only when legally required or under official judicial orders in compliance with Saudi laws.
5. Data Security and Retention
Personal data is stored and processed on secure servers protected by industry-standard encryption to prevent unauthorized access, loss, or alteration. We retain transaction and invoicing records for the duration required by Saudi tax and financial authorities.
6. Your Rights Under the PDPL
As a data subject, you hold the following rights under the Saudi Personal Data Protection Law:
- Right to be Informed: To know the legal basis and purpose of collecting your data.
- Right of Access: To view your personal data stored with us and request a copy.
- Right to Rectification: To request corrections or updates to inaccurate or incomplete data.
- Right to Erasure (Destruction): To request the deletion of your personal data when the purpose of collection ends, subject to statutory retention requirements.
7. Contact Us
For inquiries, updates, or complaints regarding this privacy policy, please contact our Data Protection Officer at: info@etetradings.com or visit us at our offices in: Al Malaz Dist, Riyadh, Kingdom of Saudi Arabia.